Natterbox is designed to optimize voice communications for sales and customer service teams. Integrating seamlessly with Salesforce, it enhances productivity with features including automatic call logging, real-time transcription, and advanced call analytics, making it an essential tool for sales-driven businesses.

What are the main features of Natterbox?

Integrated Salesforce CRM Solution

Natterbox empowers sales teams by offering a comprehensive integration with Salesforce, ensuring all voice communication remains within the CRM ecosystem.

• Automatic call logging: Every call is instantly recorded in Salesforce.
• Contextual customer insights: Access to relevant customer information during calls.
• Customizable caller journeys: Tailor caller experiences directly within Salesforce.

Advanced Call Management

Take control of call processing with Natterbox's sophisticated call management capabilities that cater to businesses striving for operational excellence.

• Real-time call transcription: Convert speech to text for easy reference and analysis.
• Intelligent call routing: Ensure calls reach the right representative based on context and history.
• Voicemail to email functionality: Manage voicemails efficiently by sending them directly to inboxes.

Comprehensive Analytics and Reporting

Unlock key insights and drive decision-making with Natterbox's extensive analytical tools that highlight crucial communication metrics.

• Detailed call analytics: Gain insights into patterns and performance with in-depth call analysis.
• Customizable reporting: Tailor reports to focus on specific business metrics.
• Performance tracking: Monitor agent performance to ensure quality and efficiency.