Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:

• Deliver 2018 - "Game changer" award
• Connected Retail Nightshow 2018 - Best customer support innovation
• St*rt me up 2018/2019 Fevad & KPMG's direcroy - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

• Proactive notifications - Notify and reassure your clients in real time
  • Track your packages in real time
  • Send proactive and customized notifications to your customers during delivery
  • Foster a new marketing tool: a 70% open rate for your notifications and 30% click
• Tracking page - Engage and retain your customers
  • Create your own branded tracking page on your website
  • Use our powerful drag and drop builder
  • Increase your customer retention
• Cut down your support
  • Anticipate incidents during delivery.
  • Reduce your customer tickets by half.
  • Ease your customer support’s life.
• Clients feedbacks - Limit your churn
  • Collect your customers’ feedbacks as soon as they get their packages.
  • Create alerts for your customer support.
  • Turn possible detractors into ambassadors.
• Transporters dashboard - Enhance your QoS measurement
  • Centralize all your packages tracked in real time within a unique platform
  • Ease your reporting using multi-criteria filters : incidents, volume, ...
  • Connected with +50 transporters
• Zendesk & Gorgias integration - Boost your call-center's efficiency
  • Facilitate the sharing of information to your customer support
  • Get notified on Zendesk or Gorgias when an incident occurs
  • Find your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record

Shipup has been working on its solution for 2 years in order to have evermore impact for their clients :

• Lower customer support contact rate (down to -50% )
• Boost customer satisfaction (+7 pts NPS)
• Trafic growth (up to +5% )
• Fidelity increase, incremental sales (up to +10% )

Shipup, an easy solution to implement

• Various integrations available (Shopify, Magento, Prestashop, ...) so you do not have to develop anything
• User-friendly solution usable by anyone: management or operatives, marketing, customer support, logistics

Our clients

Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...