SysAid : ITSM Solutions: Automate Your Workflows
SysAid: in summary
SysAid is a cloud-based IT service management (ITSM) and help desk software that is designed to help organizations of all sizes streamline their IT workflows and improve their IT service delivery. It offers a comprehensive set of tools for managing IT services and assets, including incident management, problem management, change management, asset management, and more. SysAid is particularly suited for IT teams who want to improve their communication, collaboration, and productivity.
One of the key differentiators of SysAid is its user-friendly interface and customizable workflows, which make it easy for IT teams to configure the software to their specific needs. Another strength is its built-in automation capabilities, which help to reduce manual tasks and improve efficiency. SysAid also offers a range of integrations with other IT tools and platforms, such as Microsoft 365, Salesforce, and Jira, which can help IT teams to further streamline their workflows and improve their overall IT service management capabilities.
Its benefits
Increased efficiency and productivity
Better communication and collaboration among IT teams
Better visibility into IT operations and performance
ISO 27001, ISO 27018
Its disadvantages
Integrations need extra work, but allow customization
SysAid: its rates
standard
Rate
On demand
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Appvizer Community Reviews (1) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
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SysAid Is a Great Value for Us and for Many Other Organizations
SysAid is a good solution for our organization. Our users can submit a help desk ticket and they can also track the status. Our IT team is able to see the open tickets and leave a comment back on how the solution was fixed. Also, it has a knowledge base for our many of our repeat issues. We also like it for the inventory reporting on our devices.