[Case study] How can you boost the performance of your cleaning business with dedicated software?

Companies in the cleaning sector are well aware that the digital transition, and in particular telepointing, can improve company performance and the experience of end customers.

AMS is well aware of this, and has called on Penbase to help them digitize their processes with the MOZAIK Clean solution for managing and monitoring worksites in the cleaning sector.

About AMS Propreté

AMS Propreté is a company based in Indre et Loire, Loir-et-Cher, Loiret and Loire Atlantique, specializing in cleaning management for industrial, commercial and public housing premises.

What did AMS Propreté need?

AMS Propreté was looking for a precise traceability solution. But standard solutions are not necessarily adapted to the cleaning sector.

They needed a solution :

• to meet their specific requirements,
• easy to implement for field operatives and for the teams responsible for checking that operations are running smoothly.

What solutions did we provide?

After an assessment of their needs in collaboration with the AMS teams and its Director, Mr Sousa, our MOZAIK Clean solution, dedicated to the cleaning sector, was put into service at AMS.

A simple and effective digital transition

MOZAIK Clean is both :

• easy to use: it enables operatives to clock in and out of the worksite using a variety of time-clock devices;
• extremely efficient: all clockings are transmitted in real time to the supervisors' web software. Alerts warn supervisors of any clocking-in or clocking-out anomalies, giving them full visibility of what's happening in the field. This ensures quality service for our customers.

Before MOZAIK Clean, my agents were on paper and I kept binders for each of my customers. Today, the solution has enabled me to eliminate paper; everything is done on MOZAIK Clean.

M. Sousa

A complete solution for every need

Mr Sousa, comments on the various benefits he has gained from using MOZAIK Clean:

Firstly, the flexibility of the time-clock types. I like the fact that agents can clock in with a badge or manually*, which fits in well with my worksites. Secondly, the fact that data is fed back in real time gives me a transparent view of what's happening in the field.

Finally, the customizability of the solution is appreciated, enabling us to set up specific specifications for each site.

In fact, MOZAIK Clean offers several pointing devices to suit any type of intervention:

• The Clean Agent application: this mobile application can be used on a secure professional smartphone supplied by Penbase, or on the agent's personal smartphone (available on App Store and Google Play). It can be used to clock in/out, access the agent's schedule, validate services rendered, report problems and take photos, etc.

• Dalyo Pocket: a pointing device assigned to an agent (mobile use) or to a worksite (fixed use), enabling entry to and exit from worksites to be declared using NFC** technology.

The benefits for end customers

Remote clocking-in and clocking-out plays an essential role in the cleaning sector. Pointing solutions such as MOZAIK Clean optimize customer relations by being more transparent and responsive, and by improving the quality of service provided.

Mr Sousa confirms:

I set up MOZAIK Clean following requests from my customers for precise traceability. I needed an extremely simple and clear solution, and MOZAIK Clean meets this need. The web platform enables me to see and communicate all the details of a job site, which satisfies my customers.

The results

Agent salaries account for 70-80% of a cleaning company's costs, so it's important to keep them under control.

Thanks to the MOZAIK Clean application, agents are made aware of the importance of respecting the schedules contracted with customers, and each of them saves around 3 hours a week!

For managers, the time saved is equally significant: MOZAIK Clean saves between 2 and 4 hours a month in checking and recording working hours for payroll purposes.

In conclusion

To remain competitive in the cleaning market, it has become essential to digitize timekeeping and exchanges between different teams.

The advantages are numerous:

• time savings in the field,
• time savings when it comes to payroll,
• fluid, instantaneous communication between teams,
• higher quality of service, and greater satisfaction on the part of end-customers who renew their contracts.

The COVID-19 health crisis accelerated these needs, enabling better traceability of the increasingly popular industrial cleaning, office cleaning and premises disinfection services.

AMS propreté anticipated this trend by structuring and modernizing its intervention, time and attendance, traceability and inter-team communication processes with MOZAIK Clean.

The company's needs called for tailored functionalities (a specific solution for the cleaning sector, different time and attendance systems to suit each type of site, real-time feedback of field information, an integrated communication system, etc.). MOZAIK Clean has met all their business needs, enabling them to satisfy customer demands while federating all their operatives with simple, innovative tools that facilitate their day-to-day work.

*Check-in option available on smartphones equipped with the application.

**NFC: Near-Field Communication, a short-range, high-frequency wireless communication technology used in particular for contactless payments.