Wello is an all-in-one field service management software designed for companies specializing in installation, maintenance, and repair services. It helps businesses optimize workforce efficiency, reduce costs, and streamline operations. By centralizing customer and equipment data, Wello ensures seamless service management, making it ideal for organizations of all sizes seeking operational excellence.

What are the main features of Wello?

Streamlined Equipment and Customer Data Management

Wello provides a centralized system for managing detailed customer and equipment information:

• Organize equipment by location and sublocation for intuitive overviews.
• Simplify data access with clear and comprehensive records.
• Adapt to diverse environments, from small buildings to large-scale facilities like airports.

Intelligent Scheduling and Route Optimization

Wello’s smart scheduler enhances workforce productivity and minimizes travel costs:

• Automatically optimize technician schedules and routes.
• Handle the planning of hundreds of technicians simultaneously.
• Gain insights through multiple planning perspectives to achieve a 360° view.

Performance Monitoring and Reporting

Track and improve operational performance with real-time metrics and insights:

• Monitor job completion rates and SLA performance.
• Identify areas for cost reduction and increased customer retention.
• Access advanced reporting tools to assess technician efficiency.

Scalable and Flexible Platform

Built for both enterprises and growing businesses, Wello offers:

• A robust foundation that scales as your business expands.
• Flexible workflows for DIY customization without heavy consultancy requirements.
• Rapid implementation with minimal disruption to daily operations.

Why Choose Wello for Field Service Management?

Proven Results in Operational Efficiency

Wello delivers measurable improvements, such as:

• 33% increased workforce capacity.
• 22% reduced travel costs.
• Enhanced service levels with reduced downtime and faster job completion rates.

Enterprise-Grade Scalability and DIY Accessibility

Wello is designed to accommodate the demands of large enterprises while remaining accessible for smaller businesses:

• Easy setup and intuitive implementation.
• Ongoing adaptability to meet evolving organizational needs.

Multilingual and Global Support

With availability in 10 languages across 25 countries, Wello ensures:

• Tailored support for diverse markets.
• Continuous updates and enhancements based on global user feedback.