inContact Call Recording is designed for businesses seeking a robust call recording solution. Ideal for contact centers and customer service teams, it offers seamless integration with multiple systems. Key features include high-quality audio capture, intuitive search functions, and detailed analytics to enhance customer interactions.

What are the main features of inContact Call Recording?

Enhanced Audio Capture

inContact Call Recording ensures every call is recorded with unparalleled clarity, making it ideal for quality assurance and compliance needs.

• High-fidelity audio: Ensures clear recording of all conversations.
• Multi-channel support: Record calls from various communication platforms seamlessly.
• Automatic call identification: Easily categorizes and stores recordings for future reference.

Intuitive Search and Retrieval

Efficiently locate specific call recordings with inContact's powerful search and retrieval functionalities.

• Advanced filtering: Refine search results with customizable filters.
• Quick playback: Access and play recordings with minimal delay.
• Annotate and tag: Add notes and tags for contextual reference on each call.

Comprehensive Analytics and Reporting

Gain actionable insights into your customer interactions and improve your service delivery through detailed analytics.

• Performance metrics: Analyze call duration, frequency, and quality scores.
• Custom reports: Generate reports tailored to your specific business needs.
• Trend analysis: Identify patterns and trends to inform decision-making.