XCALLY is a robust omnichannel contact center solution designed for businesses aiming to enhance customer engagement. Ideal for enterprises and service centers, XCALLY offers seamless integration across multiple channels and advanced automation capabilities, ensuring efficient and effective communication.

What are the main features of XCALLY?

Omnichannel Communication

XCALLY integrates various communication channels into a single platform, enabling businesses to engage with customers effortlessly.

• Integrated Channels: Manage phone, email, chat, and social media interactions from one interface.
• Real-Time Reporting: Access to detailed analytics and reports to monitor performance and customer satisfaction.
• Cross-Channel History: Maintain a unified history of customer interactions for seamless follow-ups.

Advanced Automation

Enhance your contact center operations with XCALLY's advanced automation tools, designed to streamline workflows and improve service delivery.

• AI-Powered Chatbots: Leverage AI to handle routine inquiries and free up agents for more complex tasks.
• Automated Workflows: Design and implement processes to efficiently handle customer requests without manual intervention.
• Intelligent Routing: Automatically direct queries to the most appropriate agent based on predefined criteria.

Customizable Integrations

With XCALLY, tailor your contact center to meet specific business needs through a range of integration options.

• API Access: Seamlessly integrate with third-party applications and internal systems for enhanced functionality.
• CRM Sync: Connect with popular CRM systems for comprehensive customer data management.
• Scalable Architecture: Easily scale operations as your business grows, maintaining optimal performance and service quality.