\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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Pega Customer Service : Advanced Customer Service Solutions for Businesses
Pega Customer Service : Advanced Customer Service Solutions for Businesses
4.1
Based on 14 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Pega Customer Service is designed to transform customer interactions for businesses seeking smarter support solutions. Tailored for large enterprises and customer-centric organizations, it features AI-driven case management, real-time assistance, and seamless integration to optimize customer satisfaction and efficiency.
What are the main features of Pega Customer Service?
AI-Driven Case Management
Pega Customer Service leverages AI-powered technology to enhance case management processes, ensuring efficient issue resolution and consistent customer experiences. This feature empowers businesses with:
Automated Case Assignment: Directs customer queries to the appropriate agent or department automatically.
Intelligent Suggestions: Provides agents with relevant solutions and next-best-action guidance based on case history and customer data.
Predictive Analysis: Utilizes historical and real-time data to anticipate customer needs and streamline support workflows.
Omni-Channel Support
Support your customers wherever they are with Pega's comprehensive omni-channel capabilities, ensuring consistent and quality service across multiple platforms. Key functionalities include:
Unified Interaction History: Offers a consolidated view of customer interactions across chat, email, phone, and social media.
Seamless Channel Switching: Allows customers to transition smoothly between communication channels without repeating information.
Personalized Engagement: Tailors interactions based on customer preferences and past behavior to enhance satisfaction and loyalty.
Real-Time Assistance and Guidance
Pega Customer Service provides agents with the tools and insights they need to deliver timely support, leading to quicker resolution times and improved customer experiences. Features include:
Contextual Assistance: Equips agents with real-time customer insights and context to personalize support interactions.
Dynamic Knowledgebase: Provides access to an up-to-date repository of solutions and information during customer interactions.
Visual Guidance: Offers agents real-time support tools like co-browsing and screen sharing to help solve customer issues efficiently.
Embrace the future of customer service with Pega's robust and intelligently designed features, ensuring your business stays ahead in customer satisfaction and operational excellence.
Streamline customer service with easy-to-use software that organizes tickets and automates responses.
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With Freshdesk, agents can collaborate on tickets, track customer history, and customize workflows to fit their needs. Plus, AI-powered features like suggested responses and sentiment analysis make customer interactions more efficient.
Customer relationship management software offering a turnkey solution for customer tracking and analysis.
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Salesforce Starter is an essential customer relationship management (CRM) solution, particularly suited to small and medium-sized businesses looking to boost their customer follow-up. Featuring advanced analytics, contact management, sales opportunity tracking and an intuitive dashboard, it helps companies personalize their customer approach and optimize their sales strategies.
Streamline customer support with intuitive software that prioritizes efficiency and organization.
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With advanced features like automated case routing and customizable workflows, this software maximizes productivity and promotes customer satisfaction. Its user-friendly interface simplifies communication and enhances team collaboration, allowing for seamless issue resolution.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.