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monday service : AI-powered Easy-to-use Ticketing System for Great Service
monday service : AI-powered Easy-to-use Ticketing System for Great Service
4.6
Based on 180 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
monday service: in summary
monday service is a customer service and ticketing platform designed for support teams handling internal and external service requests. Built on monday.com's flexible Work OS, it enables organizations to:
manage incoming tickets,
automate support workflows,
and deliver consistent service across departments or customer-facing teams.
monday service supports IT, HR, legal, operations, and customer support use cases, making it suitable for cross-functional service management. Its AI-powered tools streamline ticket categorization and routing, while customizable workflows and self-service portals help teams scale support efficiently. Key benefits include faster resolution times, reduced manual workload, and full visibility into service performance.
What are the main features of monday service?
AI-Powered Ticketing and Resolution
monday service leverages artificial intelligence to automate the ticket lifecycle. From categorization and routing to providing instant AI-generated responses, the system reduces manual tasks and accelerates service delivery. AI agents analyze ticket content and sentiment to assign requests to the most suitable agent or department.
Auto-assign IT tickets based on priority and category
Provide HR support through AI-powered knowledge base suggestions
Automatically route facilities or finance requests to the right team
Centralized Service Operations
The platform unifies multiple service teams—such as customer support, IT, HR, and procurement—within a single workspace. Users can manage tickets, tasks, and related processes without switching tools, ensuring consistent service delivery and visibility.
Coordinate employee onboarding between IT and HR
Manage cross-departmental procurement approvals
Track customer support tickets alongside product updates
Customizable Workflows with No-Code Automation
With drag-and-drop builders and no-code automation, teams can adapt the platform to their exact service processes. Notifications, escalations, status changes, and handoffs can all be triggered based on business rules.
Create finance request approval chains
Automate legal document reviews and sign-offs
Trigger follow-ups for overdue support tickets
Real-Time Analytics and Dashboards
monday service offers visual dashboards and performance tracking tools that consolidate service metrics across teams. This allows service managers to monitor workloads, response times, and bottlenecks in real time.
Track first-response and resolution time KPIs
Analyze ticket volumes by department or category
Identify trends and areas for process improvement
Customer Portal for Self-Service
The customizable portal allows users—including employees or external customers—to submit, view, and manage tickets without logging into the monday.com platform. Teams can publish knowledge base articles and track ticket status transparently.
Enable customers to submit support requests and view responses
Allow employees to request equipment or report issues
Use the portal for vendor access to procurement workflows
Why choose monday service?
AI-Driven Efficiency: Reduces manual handling by automating ticket routing and resolution with intelligent tools.
Cross-Team Collaboration: Centralizes service delivery across multiple departments in one unified workspace.
No-Code Flexibility: Empowers teams to build and adapt workflows to their unique service needs.
Real-Time Visibility: Offers detailed dashboards for performance tracking and continuous improvement.
Scalable Support Model: Includes a self-service portal for customers and employees, reducing request load on service teams.
Streamline customer service with easy-to-use software that organizes tickets and automates responses.
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With Freshdesk, agents can collaborate on tickets, track customer history, and customize workflows to fit their needs. Plus, AI-powered features like suggested responses and sentiment analysis make customer interactions more efficient.
Streamline customer support with intuitive software that prioritizes efficiency and organization.
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With advanced features like automated case routing and customizable workflows, this software maximizes productivity and promotes customer satisfaction. Its user-friendly interface simplifies communication and enhances team collaboration, allowing for seamless issue resolution.
Customer support solution for businesses. Ticket management, live chat, FAQs, process automation.
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Mobile Service Cloud is a comprehensive customer support platform. It offers support ticket management, live chat, FAQs and process automation features. Companies can streamline their customer service by centralizing all customer interactions on a single platform.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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