Vivocha : Innovative Customer Engagement Platform for Businesses
Vivocha: in summary
Vivocha is designed to enhance customer interactions, catering to businesses seeking to boost their online customer service experience. Key features include real-time chat, video support, and co-browsing, setting Vivocha apart in the crowded customer engagement space.
What are the main features of Vivocha?
Real-Time Customer Interaction
Enhance your customer service with Vivocha's powerful real-time interaction tools. This feature allows businesses to efficiently manage customer queries and provide timely assistance, ultimately boosting customer satisfaction.
- Live chat functionality for instant communication.
- Video support for a personalized customer service experience.
- Voice calls directly from the web interface.
Integrated Co-Browsing Technology
Vivocha offers a unique co-browsing feature, enabling support agents to browse web pages in tandem with customers. This improves understanding and troubleshooting accuracy.
- Simultaneous navigation and annotation on customer screens.
- Secure session sharing without needing downloads or plugins.
- Guided assistance for filling forms or navigating portals.
Omnichannel Communication
Unify customer interactions with Vivocha's omnichannel platform, which integrates various communication channels for a seamless service experience.
- Centralized dashboard for managing emails, chats, and calls.
- Social media integration for a wider customer reach.
- Sync with CRM tools for streamlined communication.
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Vivocha - Vivocha-screenshot-4 Vivocha: its rates
standard
Rate
On demand
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