Help Scout : Customer support software
Help Scout: in summary
What is Help Scout?
Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardized responses, etc.).
Features of Help Scout
- Knowledge Base,
- Email Management,
- Surveys & Feedback,
- Multi-Channel Communication,
- Archiving & Retention,
- Signature Management,
- Spam Blocker,
- Call Center Management,
- Social Media Integration,
- Cataloging/Categorization,
- Self Service Portal.
Help Scout - Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction 
Help Scout - Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard 
Help Scout - Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket) 
Help Scout - Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket) 
Help Scout - Help Scout: Case Management, support (phone, email, ticket), lift problems 
Help Scout - Help Scout: Customer Profile, lift problems, customer support Dashboard 
Help Scout - Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki Help Scout: its rates
Standard
$15.00
/month /user
Clients alternatives to Help Scout
Boost productivity with task management software. Collaborate, delegate, and track tasks in a centralized location.
See more details See less details
Stay on top of work with Hiver's task management software. Easily assign tasks to team members, set deadlines, and monitor progress. Collaborate seamlessly and streamline workflows.
Read our analysis about HiverBenefits of Hiver
Email Delegation and Tracking
Shared Inbox for Team Collaboration
Enhanced Customer Support and Feedback Management
To Hiver product page
Streamlines customer service with ticketing, automation, and multi-channel support.
See more details See less details
Freshdesk enhances customer support experiences with advanced ticketing functionality, automation tools for streamlining operations, and support across multiple channels. This platform enables businesses to manage queries more efficiently, improve agent productivity, and deliver personalized service. Its analytics feature assists in tracking performance and customer satisfaction levels. Ideal for companies looking to elevate their customer service game.
Read our analysis about FreshdeskBenefits of Freshdesk
Transparent pricing
Intuitive UI
24/7 assistance
To Freshdesk product page
Streamline customer interactions with advanced service tools and analytics for businesses.
See more details See less details
Service Hub offers a suite of powerful customer service tools and insights designed to help businesses streamline their customer interactions. Integrating customer feedback, ticketing, and live chat systems, it facilitates efficient support and satisfaction tracking. With Service Hub, organisations can leverage detailed analytics to improve service strategies and ultimately boost customer loyalty.
Read our analysis about Service HubTo Service Hub product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.