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Help Desk Software

Help Desk : related categories

Our selection of 3 help desk software

Zoho Assist

User-friendly tool for businesses who need support or access

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4.7
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Effortlessly access and control remote devices with this software's intuitive interface and secure connection.

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Zoho Assist's remote access software allows you to easily connect with remote devices across multiple platforms, and features advanced security measures to ensure your data stays protected. With its user-friendly interface, you can quickly and easily control remote devices as if you were there in person.

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Benefits of Zoho Assist

check Remote control

check Smooth interface

check Compatible with other devices

Learn more

To Zoho Assist product page

InvGate

IT asset management solutions for all businesses

No user review
close-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Streamline your customer service with a comprehensive help desk software. Track, prioritize, and resolve customer issues with ease.

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InvGate's Help Desk software offers a user-friendly interface, customizable workflows, and automation tools to maximize efficiency. Collaborate with your team, analyze performance metrics, and provide exceptional customer support.

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OneDesk

All-in-One Project Management and Helpdesk Solution

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4.4
Based on 128 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from $11.00 /month

Streamline customer support with powerful help desk software. Automate ticket management, prioritize tasks, and track progress with ease.

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With our help desk software, you can stay on top of customer requests and resolve issues quickly. Use automation to route tickets to the right team member, prioritize tasks based on urgency, and track progress in real-time. Plus, with customizable workflows and reporting, you can tailor the software to your unique needs.

Read our analysis about OneDesk

Benefits of OneDesk

check Full-featured Help Desk & Project Management Combined

check No hidden costs & All features are included in all plans

check Live chat, knowledge base, client port, webforms included

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To OneDesk product page

Freshdesk Support Desk

The online help desk for top customer service

No user review
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from $15.00 /month

Streamline customer support with efficient ticket management and automation tools, customizable workflows, and multi-channel support options.

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With Freshdesk Support Desk, you can easily track, prioritize, and respond to customer queries from email, social media, phone, and chat all in one place. Plus, automate repetitive tasks, set SLAs, and measure performance with detailed reports and analytics.

Read our analysis about Freshdesk Support Desk

Benefits of Freshdesk Support Desk

check Quickly respond to customers with intuitive support

check Leverage AI to automate and speed-up your processes

check Various plans with pricing to fit any business

Learn more

To Freshdesk Support Desk product page

Help Desk softwares: Q&A

How does a help desk software work?

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Help desk software streamlines customer support by centralizing ticket management, automating workflows, and enabling collaboration among agents. It allows customers to submit tickets via email, phone, chat, or web forms. Agents can track, prioritize, and resolve tickets within a single dashboard.

What features should I look for when looking for help desk software?

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Some essential features to look for are ticket management, automation, reporting, analytics, knowledge base, self-service portal, and integrations with other tools. Additionally, consider the software's scalability, ease of use, and customization options.

What are the benefits of help desk for my company?

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Help desk software improves customer satisfaction, reduces response time, increases efficiency, and helps manage customer expectations. It also provides insights into customer issues and trends, enabling companies to make data-driven decisions and improve their products and services.

What are the best help desk software options?

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The best help desk software options depend on your specific requirements and budget. Some popular options include Zendesk, Freshdesk, Jira Service Desk, ServiceNow, and Desk.com. Each has its strengths and weaknesses, so it's essential to evaluate them based on your needs.

What are the free help desk software alternatives I could try?

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Some free help desk software options include Spiceworks, osTicket, Zoho Desk, Freshservice, and Hesk. These tools offer basic ticket management and automation features, but they may have limitations in terms of customization, scalability, and support.