TeamSupport is designed for B2B customer support, catering to large enterprises seeking to improve team collaboration and client satisfaction. Featuring a customer-focused ticketing system, robust reporting tools, and an integrated knowledge base, it stands out by enhancing team efficiency and customer service excellence.

What are the main features of TeamSupport?

Customer-Centric Ticketing System

Empower your team with a ticketing system designed specifically for B2B customer support. Enhance customer interactions and track issues efficiently through a robust ticket management process.

• Customizable ticket fields to fit unique business needs
• Automated ticket assignments based on team workload
• Real-time collaboration options for complex cases

Insightful Reporting Tools

Uncover actionable business insights with TeamSupport’s advanced reporting tools. Easily analyze team performance and customer trends to make informed decisions.

• Custom report generation to focus on key metrics
• Dashboards for a visual representation of support data
• Scheduled reports for regular updates without manual effort

Integrated Knowledge Base

Streamline support with an integrated knowledge base that helps both your team and your customers find solutions faster. Reduce repeat tickets and improve service quality with an easily accessible information repository.

• Easily organize and categorize articles for quick access
• Search functionality to locate necessary information rapidly
• Option to update articles based on customer feedback