RG System Assist : Assist, remote control
RG System Assist: in summary
RG Assist is a 100% French remote control solution designed for MSPs and IT support teams. Integrated into the RG System Suite, it enables rapid intervention on user workstations without any prior installation, while ensuring a high level of security and user comfort.
Full web, agentless, intuitive and fast, RG Assist improves technician productivity while enhancing user satisfaction.
The benefits of RG Assist
- No installation required: immediate start-up on any workstation
- Full web interface: accessible from any browser
- Ultra-reactive support: assistance available in less than 10 seconds
- Secure approval: start-up with or without user validation
- Licence-based billing
- Sovereign solution: hosted in France, RGPD compliant
Key features
- Remote control on Windows and Mac, with or without agent
- Copy/paste management, file transfer with no weight limit
- Multi-screen support and keyboard shortcuts
- Mouse viewing, remote keyboard/mouse lockout
- Windows session switching without interruption
- Hardware element visible in the interface (machine pedigree)
- Access to connection logs and elevation of admin rights
- Encrypted and compressed connection for optimum performance
Security & compliance
- Hosting of data flows in France
- Secure connection without opening ports
- User approval required (optional)
- Compliant with IT security best practice
- Non-nominative data, non-persistent access
Why choose RG Assist?
- Simple, fast and effective solution for MSPs and IT Departments
- Immediate deployment, without complex configuration
- Seamless user experience, with no downloading or installation
- Complete 30-day free trial
- Interface integrated into the RG System portal
Who should use it?
- MSPs wishing to centralise their support in a full web tool
- Technicians looking for efficiency without compromising on security
- Multi-site companies needing flexibility and responsiveness
Its benefits
Ultra-fast connection without installation
Full web experience
Data hosted in France
French chat support available in 10 seconds
No commitment
ISO 27001
RG System Assist: its rates
à partir de
€9.90
/month /user
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