Customer Service

Definition • May 5, 2025

The 2025 service desk guide, to understand your customers and improve support

Definition, best practices and comparison of the best ITSM tools: explore our comprehensive 2025 guide to optimizing your service desk.

Tip • April 30, 2025

How can you make your customer service more efficient with AI? Examples, tips and tools

No company would turn down a far more responsive and agile customer service. Artificial intelligence makes it possible! As in other professions, it can save you time... provided you know how to use it and have the right tools. Here's how.

Tip • April 28, 2025

Customer service outsourcing: a good idea?

Is your customer service department struggling to keep up? Outsourcing could well be the miracle solution. But is it really the right answer to your needs? We take a look at the advantages, disadvantages and best practices.

Software • March 14, 2025

Stay (always!) in touch with your customers with these 16 customer service software programs

Quality customer service guarantees customer satisfaction, and therefore loyalty! But your performance depends on choosing the right software.

Software • February 20, 2025

Enhance your users' experience with one of these 20 customer portal softwares

As companies strive to improve the customer experience, online customer portals are becoming increasingly common. But while they're handy, there are a plethora of solutions on the market. Which should you choose?

Tip • October 27, 2024

12 practical tips for dealing with difficult customers and improving customer satisfaction

How do you deal with a difficult customer? What techniques and software should you use? Stay tuned, we'll put you in touch with 12 solutions to make you more responsive!