\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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Eloquant (Cloud CX Platform) is designed for businesses aiming to enhance customer interactions. Ideal for customer service teams, it offers multi-channel communication, real-time analytics, and customer workflow automation, setting it apart from other solutions.
What are the main features of Eloquant (Cloud CX Platform)?
Seamless Multi-Channel Communication
Eloquant empowers organizations to connect with their customers across multiple channels, ensuring a consistent and efficient client interaction experience. This feature is perfect for businesses that want to maintain a robust presence wherever their customers are, whether it be via email, chat, or social media. Key features include:
Email Integration: Swiftly manage customer queries with integrated email solutions.
Chat Support: Engage with customers in real-time through dynamic chat systems.
Social Media Management: Respond to customer interactions directly within the platform.
Real-Time Analytics and Reporting
Having an insightful understanding of customer interactions is crucial. Eloquant provides comprehensive analytics that helps businesses make data-driven decisions to enhance customer satisfaction. With intuitive dashboards and reports, businesses can continuously improve their service delivery. Highlights of this feature include:
Dashboard Customization: Personalize your view to focus on key performance indicators.
Customer Interaction Metrics: Measure response times and client satisfaction levels.
Reporting Tools: Generate detailed reports to identify trends and areas for improvement.
Automated Customer Workflows
Eloquant supports automation that streamlines repetitive tasks, allowing customer service professionals to focus on high-value interactions. This feature significantly boosts efficiency and enhances the overall customer experience, making it a vital tool for any customer-centric organization. Notable functionalities include:
Task Automation: Automate routine customer service tasks to save time.
Workflow Customization: Tailor workflows to fit unique business processes and customer needs.
Integration Capabilities: Easily integrate with existing CRM systems to streamline operations.
Its benefits
ISO 27001
Eloquant (Cloud CX Platform): its rates
Standard
Rate
On demand
Standard
Rate
On demand
Clients alternatives to Eloquant (Cloud CX Platform)
Telecom software for seamless communication. Features include voice and video calls, messaging, and call routing.
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Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
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GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Streamline your call center operations with powerful software that optimizes agent performance and customer satisfaction.
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Our call center software offers advanced features such as call routing, IVR, real-time analytics, and CRM integration to ensure efficient handling of customer inquiries and complaints. With customizable dashboards and automated workflows, agents can focus on resolving issues and delivering exceptional service.