OmniTouch Contact Center : Enhance Customer Engagement with Contact Center Solutions
OmniTouch Contact Center: in summary
OmniTouch Contact Center is designed to optimize customer interactions and streamline communication for businesses of any size. Catering to customer service teams, the software offers intelligent call routing, real-time analytics, and multi-channel support to elevate customer satisfaction and operational efficiency.
What are the main features of OmniTouch Contact Center?
Intelligent Call Routing
OmniTouch offers a sophisticated call routing system to enhance efficiency and customer experience.
- Skill-based routing to connect customers with the best-suited agents.
- Automatic call distribution to manage call traffic effectively.
- Queue management to minimize customer waiting time.
Real-Time Analytics
Gain insights into your contact center's performance with robust analytics tools.
- Dashboard insights that provide a real-time overview of operations.
- Performance metrics to track key indicators.
- Historical data analysis for long-term strategy planning.
Multi-Channel Support
Connect with customers through their preferred communication channels.
- Voice, email, and chat integration for seamless interaction.
- Social media support to engage with customers where they are most active.
- Unified agent desktop for a streamlined workflow.
OmniTouch Contact Center: its rates
Standard
Rate
On demand
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