OmniTouch Contact Center is designed to optimize customer interactions and streamline communication for businesses of any size. Catering to customer service teams, the software offers intelligent call routing, real-time analytics, and multi-channel support to elevate customer satisfaction and operational efficiency.

What are the main features of OmniTouch Contact Center?

Intelligent Call Routing

OmniTouch offers a sophisticated call routing system to enhance efficiency and customer experience.

• Skill-based routing to connect customers with the best-suited agents.
• Automatic call distribution to manage call traffic effectively.
• Queue management to minimize customer waiting time.

Real-Time Analytics

Gain insights into your contact center's performance with robust analytics tools.

• Dashboard insights that provide a real-time overview of operations.
• Performance metrics to track key indicators.
• Historical data analysis for long-term strategy planning.

Multi-Channel Support

Connect with customers through their preferred communication channels.

• Voice, email, and chat integration for seamless interaction.
• Social media support to engage with customers where they are most active.
• Unified agent desktop for a streamlined workflow.