Sharpen : Efficient Call Center Solution for Enhanced Engagement
Sharpen: in summary
Sharpen is a robust call center solution designed for businesses seeking to improve customer engagement and streamline agent performance. Its standout features include intelligent call routing, real-time analytics, and seamless integration with CRM systems, setting it apart in the competitive landscape.
What are the main features of Sharpen?
Intelligent Call Routing
Boost customer satisfaction by directing queries to the right agent every time. Sharpen's intelligent call routing leverages advanced algorithms to connect customers with the best-suited agents based on skill set and availability.
- Skill-based routing for precise match
- Priority handling for urgent issues
- Dynamic re-routing to minimize wait times
Real-time Analytics
Drive performance improvements with real-time insights. Sharpen offers comprehensive analytics tools that empower managers to track call center metrics and agent productivity.
- Live dashboards for tracking key metrics
- Detailed reports to inform strategic decisions
- Customizable alerts for proactive management
Seamless CRM Integration
Maintain a seamless flow of information between systems. Sharpen integrates effortlessly with popular CRM platforms, ensuring that every interaction is recorded and easy for agents to access.
- Bi-directional data synchronization
- Unified customer profiles for deeper insights
- Automated updates to keep data current
Sharpen - Sharpen-screenshot-0 
Sharpen - Sharpen-screenshot-1 
Sharpen - Sharpen-screenshot-2 
Sharpen - Sharpen-screenshot-3 Sharpen: its rates
standard
Rate
On demand
Clients alternatives to Sharpen
Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
See more details See less details
GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Read our analysis about GoContactTo GoContact product page
Streamline your call center operations with powerful software that optimizes agent performance and customer satisfaction.
See more details See less details
Our call center software offers advanced features such as call routing, IVR, real-time analytics, and CRM integration to ensure efficient handling of customer inquiries and complaints. With customizable dashboards and automated workflows, agents can focus on resolving issues and delivering exceptional service.
Read our analysis about HODUCCTo HODUCC product page
Streamline your call center operations with cutting-edge software that boosts efficiency and productivity.
See more details See less details
With our call center software, you can easily manage customer interactions, track agent performance, and automate routine tasks. Its intuitive interface and customizable features allow you to tailor the software to your specific business needs.
Read our analysis about HOGUNSOFTTo HOGUNSOFT product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.