\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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VICIdial : Comprehensive Call Center Solution for Excellence
VICIdial : Comprehensive Call Center Solution for Excellence
4.6
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
VICIdial is a powerful open-source contact center software designed to enhance communication efficiency. Tailored for businesses of all sizes, it offers real-time monitoring, dynamic agent capabilities, and customizable reports, setting it apart in the competitive call center solution market.
What are the main features of VICIdial?
Real-Time Monitoring and Management
VICIdial elevates your call center operations with its robust real-time monitoring tools. Managers can effortlessly oversee agent performance and call statuses, ensuring optimal productivity and customer satisfaction.
Live agent status and campaign summary displays
Whisper/barge-in functionality for improved quality assurance
Customizable alert notifications for immediate issue resolution
Dynamic Agent Capabilities
Maximize your team's potential with VICIdial's dynamic agent features. This software supports a flexible work environment, empowering agents to adapt and perform efficiently, no matter where they are located.
Remote agent capabilities for work-from-home flexibility
Skill-based routing for improved customer matching
Shift management tools to ensure optimal staffing levels
Customizable Reporting and Analytics
Informed decision-making is crucial for success. VICIdial's customizable reports and analytics offer deep insights into your call center's performance, enabling data-driven strategies and improvements.
A wide range of report types available, including agent performance and campaign effectiveness
Export options for easy data sharing and integration
Data visualization tools to simplify complex information
Telecom software for seamless communication. Features include voice and video calls, messaging, and call routing.
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With Ringover, users can easily make and receive calls, no matter where they are located. The software offers a variety of communication options, including messaging and video calls, as well as call routing to ensure calls are always answered. Its user-friendly interface makes it easy to manage contacts and track call history.
Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
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GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Streamline your call center operations with powerful software that optimizes agent performance and customer satisfaction.
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Our call center software offers advanced features such as call routing, IVR, real-time analytics, and CRM integration to ensure efficient handling of customer inquiries and complaints. With customizable dashboards and automated workflows, agents can focus on resolving issues and delivering exceptional service.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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