Deskero is a comprehensive helpdesk software designed for businesses aiming to enhance their customer service operations. With a focus on efficiency and user-friendliness, it targets support teams in need of streamlined communication, social media integration, and customizable ticketing solutions.

What are the main features of Deskero?

Streamlined Communication

Enhance your customer interactions with Deskero's unified communication platform. By integrating multiple channels into a single interface, teams can manage all customer inquiries seamlessly.

• Multi-channel Integration: Combine emails, chats, and social media messages in one place.
• Real-time Collaboration: Allow agents to work together to resolve issues swiftly.

Social Media Integration

With Deskero's powerful social media tools, engage with customers across various platforms effortlessly. Stay connected and responsive to consumer inquiries wherever they occur.

• Omnichannel Dashboard: View and manage social media interactions within the Deskero dashboard.
• Automated Social Routing: Direct queries to the right agents based on their expertise.

Customizable Ticketing Solutions

Tailor the ticketing system to fit your unique business needs, ensuring a personalized and efficient experience for both support agents and customers.

• Adaptable Forms: Create custom forms to capture the information you need.
• Advanced Reporting: Generate detailed reports to analyze and improve service performance.