search Where Thought Leaders go for Growth
Front : The platform for exceptional customer service at scale

Front : The platform for exceptional customer service at scale

Front : The platform for exceptional customer service at scale

star star star star star-half-outlined
4.6
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Front: in summary

Front is an AI-powered customer service platform designed to enhance team efficiency and elevate the customer experience. It enables businesses to manage customer interactions at scale through shared inboxes, real-time collaboration, and practical AI tools. Modern service teams benefit from its ease of use, robust automation, and omnichannel capabilities, all while delivering 5-star customer service.

What are the main features of Front?

Shared inbox for seamless collaboration

Front’s shared inbox ensures that teams can manage customer communications more effectively by centralizing emails, chats, and messages into one place. This creates a unified workspace where everyone can collaborate and respond faster.

  • Centralized inbox for emails, chats, and other channels
  • Real-time team collaboration behind the scenes
  • Automated email assignments and responses

Live chat for instant customer support

Front's live chat function enables real-time interaction with customers, providing quick responses and boosting customer satisfaction. It integrates smoothly with your existing workflow, ensuring that no query goes unanswered.

  • Direct live chat with customers from the same platform
  • Customizable chat widgets to match your brand
  • Instant replies with AI-powered chatbots

Omnichannel communication for consistent service

Front allows teams to manage communication across multiple platforms, ensuring a seamless customer experience. With its omnichannel support, agents can engage with customers via email, chat, SMS, and more, all within one system.

  • Manage email, SMS, chat, and social media from one place
  • Consistent service across all channels
  • Channel-specific workflows to enhance productivity

AI bots & assistance to scale faster

Front leverages AI bots and smart assistance to improve response times and accuracy. Whether it's automating live chat responses or offering suggestions to support agents, the AI tools are designed to enhance productivity without sacrificing the personal touch.

  • AI-powered chatbots for instant customer responses
  • AI-assisted replies for support teams
  • Automatic ticket prioritization and resolution suggestions

No-code automation for streamlined workflows

With Front’s no-code automation feature, teams can set up workflows that automatically assign tasks, send responses, and streamline common processes—all without the need for technical expertise.

  • Automate routine tasks with drag-and-drop workflows
  • Easily integrate with other platforms and tools
  • Maintain and update workflows without coding knowledge

Integrations for enhanced flexibility

Front offers a wide range of integrations, allowing teams to connect with their favorite apps and tools. Whether it’s CRM, project management, or communication tools, Front integrates effortlessly to create a comprehensive service solution.

  • Integration with popular platforms like Salesforce, Slack, and more
  • API access for custom integrations
  • Plug-and-play setup for quick implementation

Front empowers modern service teams to deliver exceptional customer service at scale while boosting team productivity with the power of AI and automation.

Front: its rates

standard

Rate

On demand

Clients alternatives to Front

monday service

AI-powered Easy-to-use Ticketing System for Great Service

star star star star star-half-outlined
4.6
Based on 180 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer interactions with intuitive workflows, automation, and real-time analytics for enhanced service efficiency.

chevron-right See more details See less details

monday service offers a comprehensive solution for managing customer interactions. Key features include intuitive workflows that simplify the handling of inquiries, automation to reduce manual tasks, and real-time analytics for tracking performance metrics. These tools work together to enhance service efficiency, ensuring that teams can respond quickly and effectively to customer needs while maintaining high satisfaction levels.

Read our analysis about monday service

Benefits of monday service

check AI-Driven Automation and Resolution

check Cross-Departmental Flexibility

check Customizable, No-Code Workflow Design

Learn more

To monday service product page

Gladly

Effortless Customer Service Software for Seamless Support

star star star star star-half-outlined
4.8
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer service with a cloud-based software that centralizes all communication channels, automates repetitive tasks, and provides real-time insights for better decision-making.

chevron-right See more details See less details

Gladly's customer service software enables businesses to effortlessly manage customer interactions across multiple platforms, including email, phone, chat, and social media.

Read our analysis about Gladly
Learn more

To Gladly product page

HappyFox

Streamlined Help Desk Solution for Enhanced Efficiency

star star star star star-half-outlined
4.7
Based on 183 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Streamline customer support with a powerful software that simplifies ticket management, automates workflows and tracks performance.

chevron-right See more details See less details

The software's intuitive interface allows agents to handle customer inquiries more efficiently, providing them with the right tools to resolve issues quickly. With customizable workflows and automation, businesses can save time and improve overall customer satisfaction.

Read our analysis about HappyFox
Learn more

To HappyFox product page

See every alternative

Customer reviews about Front

star star star star star-half-outlined
4.6
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.