Call Center

Software 11 call center software solutions to optimize your customer relations How can you ensure the quality of your call center? Here are 7 solutions that will make your customers want to call you more often, and make your sales teams' work easier!

Definition Key KPI And Metrics For Call Centers Selecting the right KPIs is crucial but can be challenging: discover how to choose the right metrics for your call center to set goals and improve productivity

Tip 5 steps to boost the efficiency of your call center services How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.