Latest articles

The best customer loyalty strategy? Don't settle for average

Word from the expert • November 12, 2024

The best customer loyalty strategy? Don't settle for average

How do you create an exceptional customer experience and help increase customer loyalty? We put the question to Matej Kukucka, Marketing Director at LiveAgent.

Selfcare: all the tools you need to look after your customer relations

Definition • October 27, 2024

Selfcare: all the tools you need to look after your customer relations

One of the key trends in customer relations and loyalty is self-care. But what exactly is self-care? What are its benefits and tools?

User Experience: definition and techniques for improving UX

Tip • October 27, 2024

User Experience: definition and techniques for improving UX

How can you create a good user experience to satisfy your customers and improve your performance? How do you take care of UX design on a website?

How digital enhances the customer experience (and how to optimize it)

Definition • October 27, 2024

How digital enhances the customer experience (and how to optimize it)

The digital journey is at the heart of your customers' experience with your brand. Find out why it's essential to take care of it, and how to make it great.

Digitizing customer relations: the key to boosting sales

Definition • October 27, 2024

Digitizing customer relations: the key to boosting sales

Why digitalize customer relations in 2023? Loyalty, brand image, business development... Find out what's at stake and where to start!

Boost your marketing effectiveness with personalized customer relations!

Tip • October 27, 2024

Boost your marketing effectiveness with personalized customer relations!

The personalization of customer relations is a major trend in customer experience. Not only does it enable us to satisfy consumers who have become more demanding, it also helps to build lasting loyalty.