Customer Experience

Tip • October 27, 2024

User Experience: definition and techniques for improving UX

How can you create a good user experience to satisfy your customers and improve your performance? How do you take care of UX design on a website?

Definition • October 27, 2024

Digitizing customer relations: the key to boosting sales

Why digitalize customer relations in 2023? Loyalty, brand image, business development... Find out what's at stake and where to start!

Definition • October 27, 2024

[SURVEY] What place does the human touch have in customer relations in the digital age?

At a time when all customer relations are going digital, what is the place of the human element? Discover the results of our survey, which takes stock of the practices of industry professionals.

Definition • October 27, 2024

Selfcare: all the tools you need to look after your customer relations

One of the key trends in customer relations and loyalty is self-care. But what exactly is self-care? What are its benefits and tools?

Definition • October 27, 2024

What is the Customer Effort Score and how can it be calculated to measure the customer experience?

Do you want to measure your customers' satisfaction? Discover the challenges and calculation of the Customer Effort Score, the indicator that will enable you to effectively measure the user experience!

Tip • October 27, 2024

Click and Collect: a winning strategy for your business!

Click and collect: how to set up this service for your stores? E-booking, online ordering, in-store collection: everything you need to know!