Word from the expert Why messaging has become the channel of choice for managing customer relations Companies are increasingly looking to implement customer-focused business approaches. A dynamic supported by the arrival of messaging. What opportunities does the use of social messaging represent for customer relationship management?
Word from the expert Customer support: 4 tips for combining performance and personalization How can customer support improve the customer experience? Discover 4 tips for combining performance and personalization.
Word from the expert Why messaging has become the channel of choice for managing customer relations Companies are increasingly looking to implement customer-focused business approaches. A dynamic supported by the arrival of messaging. What opportunities does the use of social messaging represent for customer relationship management?
Software • April 27, 2025
6 essential features of technical support softwares
Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.
Software • March 14, 2025
The 11 best ticketing software solutions to reenchant the customer and employee experience
Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
Tip • October 27, 2024
Me, the customer, my requirements, my expectations, and 15 actions to satisfy me
How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer also recommends 15 concrete actions to implement.
Definition • October 27, 2024
Technical support, a key driver of customer satisfaction
1 happy customer recommends you to 9 people. That's a very good reason to set up quality technical support. Find out more about the basics, and how to illustrate them!
Tip • May 20, 2020
5 Secrets to Great Customer Service
Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.
6 essential features of technical support softwares Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.
The 11 best ticketing software solutions to reenchant the customer and employee experience Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
