Tip • June 6, 2025
10 tips to improve the quality of your customer service
Are you getting poor feedback on your customer service? Looking to recruit? Discover 10 tips to boost the quality of your customer service.
Software Ticketing system: improve the efficiency of your ticket management with these 8 programs 8 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
Software LiveAgent vs Zendesk: we help you decide between these two customer support software packages Full comparison between LiveAgent and Zendesk: features, price, interface, integrations. Which one is right for your business? A 100% practical guide for support, IT and management teams.
Software The 11 best ticketing software solutions to reenchant the customer and employee experience Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
Tip • June 6, 2025
10 tips to improve the quality of your customer service
Are you getting poor feedback on your customer service? Looking to recruit? Discover 10 tips to boost the quality of your customer service.
Tip • June 4, 2025
The simple ingredients of a successful FAQ + examples!
Your customer support team is overworked and has to deal with a thousand and one questions a day. The solution? Create a FAQ to satisfy your customers and your teams!
Software • June 4, 2025
Zendesk vs Intercom: THE comparison for improving your customer experience in 2025
Compare Zendesk and Intercom: features, pricing, AI, support, integrations. The guide to choosing the best solution for your customer relations.
Tip • May 28, 2025
Customer support automation, or how to put technology at the service of customer satisfaction
Feel like you're spending too much time managing customer support requests? Automate it! Advantages, disadvantages and 6 best practices in this guide. Bonus: a selection of tools to adopt as a matter of urgency.
Tip • May 28, 2025
Why and how to have customer support that makes your customers happy? Strategies and tips
Offer effective, differentiating customer support: discover 4 key strategies, best practices and the contribution of AI to build lasting loyalty.
Software • May 28, 2025
10 alternatives to Zendesk for better customer support in 2025
Discover 10 alternatives to Zendesk (and 3 bonuses) to optimize your customer support: free, open source or more flexible tools to suit all budgets.
Ticketing system: improve the efficiency of your ticket management with these 8 programs 8 efficient ticketing systems to centralize your requests, automate your support and improve customer satisfaction. Compare the tools and make the right choice.
LiveAgent vs Zendesk: we help you decide between these two customer support software packages Full comparison between LiveAgent and Zendesk: features, price, interface, integrations. Which one is right for your business? A 100% practical guide for support, IT and management teams.
The 11 best ticketing software solutions to reenchant the customer and employee experience Need an IT helpdesk or customer service management tool? Finding the right ticketing software isn't easy. Find inspiration in our selection, complete with valuable advice.
Zendesk vs Intercom: THE comparison for improving your customer experience in 2025 Compare Zendesk and Intercom: features, pricing, AI, support, integrations. The guide to choosing the best solution for your customer relations.
Service Cloud
Customer Support
Customer Engagement
Customer Service
Customer Loyalty
Customer Satisfaction
Ticketing softwares
Customer Experience
monday service
Customer Service
Learn more about monday service
GoContact
Contact Center
Learn more about GoContact
Zoho Desk
Customer Success
Learn more about Zoho Desk
Mobile Service Cloud
Customer Support
Learn more about Mobile Service Cloud
Tidio
Customer Support
Learn more about Tidio
Hiver
Customer Support
Learn more about Hiver
Khoros
Customer Support
Learn more about Khoros
LiveAgent
Customer Support
Learn more about LiveAgent
LiveChat
Customer Support
Learn more about LiveChat
LiveEngage
Customer Support
Learn more about LiveEngage
Moxie Concierge
Customer Support
Learn more about Moxie Concierge
Jamespot
Customer Support
Learn more about Jamespot
Software • April 30, 2025
Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].
Centralized information, automation, customer relations at the heart... In 2025, we're no longer subjected to after-sales service, we're driving it. With the right after-sales software! A comparison of 9 tools.
Definition • October 27, 2024
Technical support, a key driver of customer satisfaction
1 happy customer recommends you to 9 people. That's a very good reason to set up quality technical support. Find out more about the basics, and how to illustrate them!
Tip • October 27, 2024
Me, the customer, my requirements, my expectations, and 15 actions to satisfy me
How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer also recommends 15 concrete actions to implement.
Tip • May 20, 2020
5 Secrets to Great Customer Service
Do you feel like your business is lacking in something? Could it be the distance between you and your clients? In order to run a sustainable, profitable business you must have customers that are impressed by the services you offer and thus, will be willing to return in the future. Neglecting those who keep your enterprise running is not a very smart move. On the other hand, choosing to invest in software that is sure to improve your productivity and your reputation... now that's a very smart move! See what information and software suggestions we have to offer right here.