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Alternatives to Bold360

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4.3
Based on 47 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Bold360 is a popular customer engagement and live chat software that helps businesses enhance their customer support through AI-driven chatbots and live chat features. However, there are several alternatives available that offer similar capabilities, each with their own unique strengths and features. Whether you are looking for advanced analytics, multi-channel support, or seamless integrations with existing systems, this list of recommended alternatives to Bold360 can help you find the right tool to meet your business needs.

Hiver

Transform Gmail into a Helpdesk: Efficient & Easy!

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4.6
Based on +200 reviews
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Consider using Hiver as an alternative to Bold360.

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Hiver offers a user-friendly interface, seamless integration with popular email platforms, and advanced collaboration features, without the limitations and complexities often found in Bold360. With Hiver, teams can easily manage shared inboxes, assign tasks, track emails, and streamline communication, making it a reliable choice for efficient workflow management.

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Benefits of Hiver

check Email Delegation and Tracking

check Shared Inbox for Team Collaboration

check Enhanced Customer Support and Feedback Management

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Service Cloud

Customer Service Software to Build Customer Loyalty

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4.4
Based on +200 reviews
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Paid version from €75.00 /month

Consider using Service Cloud as a powerful alternative to Bold360.

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Service Cloud offers a user-friendly interface, robust features, and excellent customer support, making it a reliable choice for managing customer service operations. With Service Cloud, you can streamline workflows, enhance communication with customers, and improve overall efficiency without experiencing the limitations of Bold360.

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Benefits of Service Cloud

check Complete customer history with Salesforce integration

check Artificial Intelligence can anticipate an activity

check Scalable platform from 1 to 10 thousand users

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monday service

AI-powered Easy-to-use Ticketing System for Great Service

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4.6
Based on 180 reviews
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If you're exploring options for project management and collaboration tools, consider monday service as a robust alternative to Bold360. Known for its user-friendly interface and versatile functionality, monday service caters to teams of all sizes and industries, providing an excellent environment for productivity and streamlined communication.

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With features such as customizable workflows, real-time updates, and integration capabilities with various apps, monday service enhances team collaboration. Users can easily manage tasks, track progress, and visualize data through various views like Kanban or timelines, making it an ideal choice for organizations looking to improve efficiency while maintaining flexibility in their project management processes.

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Benefits of monday service

check AI-Driven Automation and Resolution

check Cross-Departmental Flexibility

check Customizable, No-Code Workflow Design

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GoContact

#1 Partner of Choice for Contact Centers

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5.0
Based on 2 reviews
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For those seeking an efficient and user-friendly solution for contact management, GoContact emerges as a compelling alternative to Bold360. With its intuitive interface and robust features, it provides an excellent platform to streamline your contact organization and communication needs.

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GoContact offers a range of functionalities including customizable contact fields, seamless integration with various communication tools, and advanced search capabilities. Users can easily manage their contacts, organize them into groups, and even sync with mobile devices, ensuring that essential information is always at hand. This flexibility makes GoContact an ideal choice for individuals and businesses alike looking to enhance their networking efficiency.

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Mobile Service Cloud

The omnichannel customer service solution

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Mobile Service Cloud offers a complete solution for customer relationship management, setting it apart from Bold360.

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With Mobile Service Cloud, you benefit from an intuitive, flexible platform for efficiently managing customer interactions across all channels, without the limitations encountered with Bold360.

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Zoho Desk

Transform Your Customer Service with Contextual Awareness

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4.5
Based on +200 reviews
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Paid version from €7.00 /month

Looking for a modern and efficient customer service software? Consider Zoho Desk as an alternative to Bold360.

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With Zoho Desk, you can streamline your customer support operations without the limitations of Bold360. Zoho Desk offers a user-friendly interface, robust ticketing system, and powerful automation features to enhance your customer service experience.

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Benefits of Zoho Desk

check Supercharge your team with contextual AI

check Manage tickets and everything else in one place

check Empower every agent to delight every customer

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Tidio

All in-in-one AI customer servie platform

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4.8
Based on +200 reviews
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Paid version from €29.00 /month

When looking for a robust customer service solution, Tidio is an excellent alternative to Bold360. It provides a comprehensive suite of tools designed to enhance communication and engagement with your customers.

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Tidio offers features such as live chat, chatbot integration, and email marketing capabilities. It streamlines the customer service process, ensuring that businesses can respond promptly and effectively to inquiries while also gaining valuable insights into user behavior.

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Benefits of Tidio

check Ease of use—no-code implementation, visual chatbot builder

check Sleek design—lightweight, customizable chat widget

check Powerful AI—resolve most of your tickets without a single click

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Khoros

The Digital Customer Engagement Platform

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Consider using Khoros as an alternative to Bold360.

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Khoros provides a user-friendly interface and robust features that enhance user engagement and community management. With Khoros, you can efficiently analyze data, streamline customer interactions, and create personalized experiences for your audience, without experiencing the limitations often found in Bold360.

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Benefits of Khoros

check Omnichannel, digital-first approach

check Smart capabilities to help you engage customers

check Built for the challenges of today and tomorrow

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LiveAgent

An omnichannel support tool for all your channels

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4.8
Based on +200 reviews
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Paid version from €15.00 /month

Consider LiveAgent as a versatile and efficient option to enhance your customer support experience, especially if you are currently using Bold360.

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LiveAgent offers a user-friendly interface, robust ticketing system, live chat support, social media integration, and advanced reporting capabilities, without the limitations or shortcomings often associated with Bold360. With LiveAgent, you can streamline communication channels, increase agent productivity, and improve overall customer satisfaction.

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Benefits of LiveAgent

check 24/7 customer service

check Live chat with real time typing view

check Integrated inbound and outbound call center

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LiveChat

Customer Relationship Management (CRM) Software

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4.6
Based on +200 reviews
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Looking for a reliable live chat software solution that enhances customer support and engagement? Consider LiveChat as a great alternative to Bold360.

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LiveChat offers a user-friendly interface, extensive customization options, seamless integrations with popular CRM tools, and real-time visitor monitoring without the limitations and complexities often found in Bold360. With LiveChat, you can easily connect with customers and provide efficient support, ultimately improving customer satisfaction and boosting sales.

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