\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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Stonly : Adaptive Knowledge and AI for Superior Customer Support
Stonly : Adaptive Knowledge and AI for Superior Customer Support
4.7
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Stonly is a customer service automation platform designed to streamline support operations for businesses. Combining AI-powered knowledge and process automation, Stonly empowers companies to resolve customer issues faster while improving customer satisfaction.
What are the main features of Stonly?
Adaptive Knowledge for Tailored Customer Experiences
Stonly enables businesses to create interactive knowledge bases and guides that adapt to the needs and situations of individual customers, providing tailored solutions.
Dynamic walkthroughs and checklists
Self-serve troubleshooting guides
Customizable knowledge bases
Real-time updates to knowledge content
AI-Powered Support for Instant Resolutions
Stonly uses AI to deliver accurate answers to customer inquiries by drawing from the knowledge base, enabling businesses to provide instant solutions for both simple and complex questions.
AI-driven responses for common and critical inquiries
Knowledge-powered AI chatbot
Continuous improvement through data-driven feedback
Support for complex troubleshooting
Guided Decision Trees for Agents
To improve agent efficiency, Stonly provides guided decision trees that help agents navigate customer queries with precision, reducing mistakes and speeding up resolution times.
Structured decision-making workflows
Optimized for complex problem-solving
Reduced agent onboarding time
Enhanced response accuracy
Integrated Support Solutions
Stonly integrates with popular tools such as Zendesk and Salesforce, allowing seamless data sharing and making it easy to incorporate knowledge into existing workflows.
Easy integration with leading CRM and support platforms
Data sharing for consistent support across channels
Real-time feedback and reporting tools
Conclusion
Stonly is a versatile, AI-driven platform designed to improve customer service through adaptive knowledge and process automation. With solutions for both agents and customers, businesses can significantly reduce support ticket volume, speed up agent response times, and enhance overall customer satisfaction.
Streamline customer service with easy-to-use software that organizes tickets and automates responses.
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With Freshdesk, agents can collaborate on tickets, track customer history, and customize workflows to fit their needs. Plus, AI-powered features like suggested responses and sentiment analysis make customer interactions more efficient.
Streamline customer support with intuitive software that prioritizes efficiency and organization.
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With advanced features like automated case routing and customizable workflows, this software maximizes productivity and promotes customer satisfaction. Its user-friendly interface simplifies communication and enhances team collaboration, allowing for seamless issue resolution.
Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
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GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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